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Get real help from real people

Existing customers

Talk to us between 9am — 9pm Monday to Friday

0800 462 668

0800 IN CONTROL

04 472 9979

Skype: powershopnz

Not a customer

Call us to find out more about Powershop

0800 1000 60

Overseas caller?

+64 6 377 2165

Contact us at any time

We will get back to you within two working days.


Faults & Outages

To find your Faults and Outages contact details – first login to your account and then click on the 'Contact Us' button at the top right of your account page.

Or, choose your area here:

Auckland customers:

Call Vector 0508 VECTOR (0508 832 867 – Free call)

Franklin customers:

Call Counties Power 0800 100 202 (Free call)

Waikato customers:

Call WEL Networks 0800 800 935 (Free call)

Rotorua and Hawkes Bay customers:

Call Unison 0800 2 UNISON (0800 286 476 – Free call)

Kapiti and Horowhenua customers:

Call 0800 LOST POWER (0800 567 876 – Free call)

Nelson Central customers:

Call 03 546 9256

Tasman customers:

Call 0800 508 100 (Free call)

Marlborough customers:

Call 03 577 7007 (Free call)

North Canterbury customers:

Call 0508 60 70 80 (Free call)

Christchurch customers:

Call 0800 363 9898 (Free call)

Timaru and Mackenzie customers:

Call 0800 66 11 77 (Free call)

Waitaki customers:

Call 0800 44 02 20 (Free call), or 03 433 0065 during normal business hours

Invercargill & Bluff customers:

Call PowerNet 0800 808 587 (Free call)

Customers in all other areas:

Call 0800 IN CONTROL (0800 462 668 – Free call) Select 1 for faults


Postal address

Powershop
PO Box 7651
Newtown
Wellington 6242