Get real help from real people

Existing customers

Talk to us between 9am — 9pm Monday to Friday

0800 462 668

0800 IN CONTROL

04 472 9979

powershopnz

 

Not a customer

Call us to find out more about Powershop

0800 1000 60

Faults & Outages

To find your Faults and Outages contact details - first login to your account and then click on the 'Contact Us' button at the top right of your account page.

Or, choose your area here:

Vector customers in Auckland City, Manukau City and northern parts of Papakura:

Call 0508 VECTOR (0508 832 867 - Free call)

Franklin customers:

Call Counties Power 0800 100 202 (Free call)

Waikato customers:

Call WEL Networks 0800 800 935 (Free call)

Rotorua and Hawkes Bay customers:

Call Unison 0800 2 UNISON (0800 286 476 - Free call)

Kapiti and Horowhenua customers:

Call 0800 LOST POWER (0800 567 876 - Free call)

Christchurch customers:

Call 0800 363 9898 (Free call)

Invercargill & Bluff:

Call PowerNet 0800 808 587 (Free call)

Customers in all other areas:

Call 0800 IN CONTROL (0800 462 668 - Free call) Select 1 for faults

Postal address

Powershop
PO Box 7651
Newtown
Wellington 6242