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Effective from 20 June 2011.
While you are a Powershop customer we will collect and hold personal information about you and your property. Powershop may collect information directly from you (including through our agents such as telemarketers), from our website, and from third parties who are involved in your electricity supply (such as your lines company, meter equipment owners and meter readers). We may collect information in a variety of ways e.g. through promotions, surveys, recordings of customer calls, sales calls, customer tickets, posts on our blog.
The information we hold about you and your property will be used to provide our services to you and for related purposes, for example:
Powershop will not share your personal information, except when:
After you cease to be a customer we will still use your personal information for our general business purposes (such as in aggregated consumption data), to call you if you switch away to finalise your account and get your feedback, and if you owe us money we will still use your personal information to recover money from you or if we want to list any payment defaults with a credit agency.
Other than as outlined above, we will not share your information with anyone else. This includes information about the account with anyone living at the property, except if they are also named on the account. You may ask us for access to any personal information we hold about you. If you think that information is inaccurate or incorrect, you may ask us to consider correcting or deleting it from Powershop’s database. You can do this via the contact us page..
We will keep personal information secure. Most personal information will be held in our customer application. However some personal information will be held in our physical files at our offices or in our computer network. Our staff have unique user identifications and passwords. We regularly train our staff on their responsibilities under the Act. Our physical premises are protected by reasonable security precautions.
Where Powershop’s meter readers cannot access your meter outside the building, they will leave behind a key pack at the property by which you can send the key to our meter readers. Each key pack left behind is allocated to a particular meter reader so that when you send it with the key it can be tracked. When our meter readers receive a key pack from you, they allocate a specific key number to the pack and dispatch it to the relevant local area office, where it is stored in a locked safe. At the local offices a log book is kept where authorised staff sign the keys in and out when they are required for meter reading. Keys can only be identified as relating to a customer or property on our meter readers’ key database, never on the actual key or key pack. Only authorised staff can access the key database.
If you have an alarm code that needs to be entered when meter readers use the key to your property, our key pack instructs customers to enter any alarm code in their account settings online. The alarm code is sent to our meter readers using encrypted files. Once received, the alarm codes are entered into the key database of our meter readers, which are only able to be accessed by authorised staff. The alarm code is also available electronically for a short period via a password-protected PDA (personal digital assistant) to meter readers who need the key when they are about to read the meter at your property. In some very limited instances the alarm code may be available in hard copy for our meter readers to use during their meter rounds.
If and when you wish to have your key returned or destroyed, our crew will (after verifying you as the customer) either return the key to an address that is different from the relevant property or destroy the key.
Sometimes we send our customers information. We may do this by email. Some information you will always receive by email, such as notification about energy you have used, or notification under our customer terms. We may also send you by email newsletters or other information we think you may be interested in. Newsletters and other information you receive will have instructions for how you can remove yourself from that mailing list. If you ask to be removed from a mailing list, we will do this.
If you are a Powershop customer, you are responsible for your user name, email address and password. Your user name and password can only be used in connection with purchasing products for the supply of energy to your property or properties. You should not tell anyone else your password or user name, and if you do, you are responsible for paying for energy they buy from us.
When you use your credit card on our website, the credit card information is transmitted using Secure Socket Layer (SSL) protocol, this encrypts your information. Powershop keeps only some of your credit card details. However your full credit card details will be encrypted and securely stored by our online payment provider (currently Paystation Limited).
Make sure you always logout when you have finished using the Powershop website, especially if you access Powershop from a shared computer.
A cookie is a small piece of information stored on your computer. Cookies help us improve your user-experience when you use our website.
The technology we use mostly uses "session" cookies. Session cookies expire after 30 minutes of no activity on the Powershop website. However some cookies we use for internet statistics last longer. See the section on ‘internet statistics’ below to find out the sorts of things we use the cookies to track.
We collect other information to help us understand how our site is working and how we could improve it and/or our services. This may include URL of pages you visit or have visited, which operating system and browser you are using, your IP address, and the date and time of your visit.
If you post messages to our website or Blog, we collect and may keep the information in those messages.
If you decide to try to sign up to become a Powershop customer and you enter your contact details but you do not successfully complete the sign-up process, we may contact you to see if we can help you finish signing up and/ or to get your feedback. If we do this, we will use the personal details you have entered on the sign up page to contact you.
If you have any questions about our privacy policies or any other matter, please contact us.