Questions?

Switching & Moving

Can I switch to Powershop?

blue arrow rightIs Powershop available in my area?

blue arrow rightCan I switch my commercial businesses to Powershop?

blue arrow rightDoes Powershop supply gas?

blue arrow rightDo I need a special meter to be with Powershop?

blue arrow rightI'm moving into a new house, can I switch?

blue arrow rightI've been disconnected, can I switch?

blue arrow rightDo I need to have any special equipment if I want to switch to Powershop?

blue arrow rightWhat happens if I need a continuous supply of electricity?

Switching to Powershop

blue arrow rightHow do I switch?

blue arrow rightWhat’s the difference between Powershop Classic and Powershop Lite?

blue arrow rightDoes it cost anything to switch to or away from Powershop?

blue arrow rightWill my power be cut off when I switch?

blue arrow rightWhy and how are my direct debit or credit card details set up when I switch?

blue arrow rightWhat happens if I've got problems switching?

Moving address with Powershop

blue arrow rightHow do I move house with Powershop?

blue arrow rightHow do I move my business with Powershop?

blue arrow rightDoes Powershop supply electricity at my new location?

blue arrow rightHow do I enter a final meter reading?

blue arrow rightHow do I know when the power will be turned on at my new property?

blue arrow rightI've moved in and my power is off?

Using Powershop

The basics

blue arrow rightHow is Powershop different?

blue arrow rightHow and when will I get a bill?

blue arrow rightDo I have to pay for my electricity in advance to avoid being cut off?

blue arrow rightWhat do I have to do differently if I'm a Powershop customer?

blue arrow rightWhat should I do to protect myself from interruptions to my electricity supply?

blue arrow rightWhat happens if there is a power cut or meter fault?

blue arrow rightWhat if the power is out but it's not an emergency?

Powerpacks

blue arrow rightWhat are Powerpacks?

blue arrow rightWhat's a Special Pack, a Top Up Pack, and a Future Pack?

blue arrow rightWhat is ‘Simple Saver’?

Buying your power

blue arrow rightHow does the online shop work?

blue arrow rightHow do I buy power?

blue arrow rightHow do I pay for power?

blue arrow rightHow do I know which Powerpack to choose and how many to buy?

blue arrow rightWhat happens if my Internet is down or I go on holiday and I can't buy & pay for power?

Payment methods

blue arrow rightWill I be charged extra if I pay by credit card?

blue arrow rightWhat is a Powershop recharge card & how can I get one?

Your meter

blue arrow rightDo I have to read my own meter or will Powershop read it for me?

blue arrow rightWhere is my electricity meter?

blue arrow rightHow do I read my meter?

blue arrow rightWhat if I have more than one meter?

Pricing & fees

blue arrow rightWhat are your prices?

blue arrow rightDo you have prompt payment discounts?

blue arrow rightWhat makes up the Powershop price?

blue arrow rightWill I be charged for additional services?

blue arrow rightWhat does Powershop offer low users?

blue arrow rightWhy do prices vary seasonally?

blue arrow rightWhy are the prices different for different people?

blue arrow rightWhat is the CPD charge for the lower South Island?

blue arrow rightWhat's the Mainpower rebate?

blue arrow rightIs there a bond or other charge to switch to Powershop?

Policies & contracts

blue arrow rightDo you have fixed term contracts?

blue arrow rightCan I get a refund on the power I buy?

blue arrow rightWill my electricity ever be cut off?

blue arrow rightWhat happens to my personal information?

blue arrow rightAre my credit card or bank account details safe?

blue arrow rightWhat are my obligations to keep trees free from power lines?

Powershop the company

blue arrow rightWhat does Powershop do?

blue arrow rightWhat is Powershop's relationship with Meridian Energy?

blue arrow rightWhere is Powershop based?

The power industry

blue arrow rightWhere does my power come from?

Jargon buster

blue arrow rightWhat is a tariff?

blue arrow rightWhat does controlled/uncontrolled metering mean?

blue arrow rightWhat does day/night metering mean?

blue arrow rightWhat is a smart meter?

blue arrow rightWhat is the wholesale market?

blue arrow rightWhat's an ICP number?

blue arrow rightWhat are network or lines companies?