Get in touch with us
Drop us a line and we’ll get back to you within two working days. If your enquiry is more urgent please call one of the numbers below.
Contact Form
Or give us a call
Existing customers
Call us between 8am – 7pm Monday to Friday:
0800 IN CONTROL (0800 462 668)
Not a customer?
Call us to find out more about Powershop:
0800 1000 60
Overseas caller?
Call us to find out more about Powershop:
+64 6 370 1765
Faults and outages
You can find out who to call if there is a fault or outage at your place under ‘Contact us’ in the mobile app menu or on the balance page of your online account. Or, find your area here. No hot water at your place? Check if there is a fault or outage first, before calling a tradie.
Far North
Call Top Energy on 0800 867 363
Northland
Call Northpower on 0800 104 040
Auckland
Call Vector on 0508 VECTOR (0508 832 867)
Franklin
Call Counties Power on 0800 100 202
Waikato
Call WEL Networks on 0800 800 935
Waipa
Call Waipa Networks on 07 870 2000 (Te Awamutu) or 07 827 2000 (Cambridge)
East Coast
Call Eastland Network on 0800 206 207
Rotorua and Hawke's Bay
Call Unison on 0800 2 UNISON (0800 286 476)
Central Hawke's Bay
Call Centralines on 0800 667 693
Dannevirke
Call Scanpower on 0800 80 80 39
Kapiti and Horowhenua
Call 0800 LOST POWER (0800 567 876)
Nelson Central
Call 03 546 9256
Tasman
Call 0800 508 100
Marlborough
Call 03 577 7007 (Free call)
North Canterbury
Call MainPower on 0800 30 90 80
Christchurch
Call 0800 363 9898
Timaru and Mackenzie
Call 0800 66 11 77
Waitaki
Call 0800 44 02 20, or 03 433 0065 during normal business hours
Invercargill & Bluff
Call PowerNet on 0800 808 587
Customers in all other areas:
Call 0800 IN CONTROL (0800 462 668).
Select '1' for faults.