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Words you’ll hear

Here are a few expressions you’ll regularly hear us use:

Account Review period – this is a bit like a billing cycle. We measure (and if necessary bill you for) your power usage between the start and end date of your Account Review period.

Account Review – a monthly email and attached PDF that summarises your usage, transactions, meter readings and what (if any) you have to pay. More on what happens around the time of your Account Review.

The Shop – where you go to buy Powerpacks . You can visit the Shop from your desktop account or Powershop’s mobile app.

Powerpacks – dollar amounts of power you can buy from the Shop. Buying Powerpacks is the best way to save!

Power organiser – a calendar that shows you how long your Powerpacks are likely to last based on your current usage. Find it on your Balance page in your desktop account. The start of each Account Review period is circled on your Power organiser.

Power update – a weekly email that tells you how you’re doing for power, your daily usage for that week and how that compares to the power you used the week before. You can opt out of this email from your desktop account. Go to ‘Settings’, ‘Alerts’ and untick the box next to ‘Your Powershop report’.

Standard Power – your standard rate based on your meter-set up, where you live and whether you’re a low or standard user. This is what you’ll pay when you buy Top-up Packs from the Shop or when Powershop buys power for you. More on Standard Power.

Specials – Powerpacks that give you a discount on your Standard Power.

Staying Power – one of our extra-special Special Packs that is available once a month. More on Staying Power.