I’ve moved in and my power is off?
First things first, check that the previous occupier hasn’t turned off the power at the mains. If you don’t know how, or have any problems, give us a call on 0800 462 668.
If the house has been empty for a while the power may have been disconnected. In which case, we’ll reconnect you. You may have to pay a reconnection fee – see our fees and charges.
If the property has been disconnected for longer than 6 months, you’ll need to get a certificate of verification (COV) signed by a registered electrical inspector. This confirms that everything is in good working order and safe. Give the COV to our technician when they come to reconnect you.