When is payment taken from my credit card or bank?
If you are on our Powershop Classic option, when you buy power yourself from the Shop the money will be debited from your credit card or bank account immediately.
If we need to take payment following your Account Review, the money will come out of your account or off your card a few days after we send you your monthly Account Review email. We’ll tell you the exact date in your Account Review email. You’ll always have at least three days’ warning before we take the money so you can make sure you have sufficient funds in your account.
If paying on the date we’ve scheduled is going to be a problem you can move your payment date. Read how.
Download our mobile app and you’ll also get a mobile alert at least three days before we make a transaction following your Account Review to let you know how much we are going to take, and when.