What is my preferred payment method and can I change it?

You can nominate either a direct debit or credit card as your preferred payment method. We’ll then use this payment method when an auto-payment is created on your account (for example when you buy a Powerpack). We’ll also use this method of payment when you have an outstanding balance at the end of your Account Review period.

You can set up and edit your preferred payment method by going to ‘Payment Methods’ under ‘Settings’ in your desktop account. You can also add other bank accounts/cards.