How do you work out my rates?

Your rates are made up of a daily charge and a charge for every kilowatt hour (kWh) of power you use.

Your rates are based on :

• Whether you’re a standard or a low user
• How your meter is set up – this is also called your tariff. The most common set-ups are ‘inclusive’, ‘controlled/uncontrolled’, ‘day/night’ and ‘night only’.
• Where you live – different lines companies (or networks) supply different regions, and all have their own way of pricing power

You can see what your rates are by logging in to your desktop account. Select the ‘Usage’ tab, then ‘Your Rates’ on the left. If you have more than one property, you can flick between the rates for each property in the drop-down menu of ‘Your rates’.