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Should other people in my area pay the same rates?

Not necessarily. Because your rates are tailored to whether you’re a low or standard user and your meter set-up, you could have a different rate to your neighbour or friends and family that live in your area.

For example, if your neighbour is a low user and has a day/night meter, and you are a standard user with an inclusive meter, then your rates will be different. Even though you’re both Powershop customers and are supplied by the same network.