Help Search Results
You’ve got the power
Getting Started
How do I shop for power?
Shop for Power
What makes up my power price?
Prices & Rates
How do I move house with Powershop?
Moving House
How often will my meter be read?
Meter know-how
How do I track my power usage?
Track My Usage
What is Time of Use/Get Shifty?
Time of Use (Get Shifty)
Does Powershop offer buy-back rates for solar?
Sell Your Solar
My power is off – what should I do?
Troubleshooting
COVID-19 payment help
Payment
Log in to your account
Getting Started
Can I buy power after I’ve used it?
Shop for Power
When will I be billed for my power?
Payment
How do you work out my rates?
Prices & Rates
How do I move my business with Powershop?
Moving House
Do I read my meter or does Powershop?
Meter know-how
How do I track my usage if I have more than one property?
Track My Usage
What are my peak, off-peak, and night times?
Time of Use (Get Shifty)
How much is your buy-back rate for solar?
Sell Your Solar
Find out if there is an outage or fault in your area
Troubleshooting
Go shopping!
Getting Started
What is a Powerpack?
Shop for Power
What is my Account Review?
Payment
how much power you’ve used over your Account Review period
how much that power cost
what Powerpacks have been used (if you have signed up to our Powershop Classic option)
your meter reads, and
whether or not you still have anything to pay on your account
We’ll email you your Account Review. You can also see all of your transactions and Account Reviews online under the Transactions tab.
What is Standard Power?
Prices & Rates
Does Powershop supply electricity at my new address?
Moving House
Where is my electricity meter?
Meter know-how
How do you estimate my current usage?
Track My Usage
What are my peak, off-peak, and night rates?
Time of Use (Get Shifty)
How do I know how much solar I am exporting?
Sell Your Solar
There's no hot water at my place?
Troubleshooting
Powerpacks
Getting Started
What are the different types of Powerpack?
Shop for Power
Do I need to do anything during my Account Review?
Payment
How do I know if I’m a low or a standard user?
Prices & Rates
How do I enter a final meter reading?
Moving House
How do I read my meter?
Meter know-how
Using Activity Tracker in the mobile app
Track My Usage
How can I track what times I’m using power?
Time of Use (Get Shifty)
The Balance page of your desktop account will also show you what period you are in now, and what the current rate is, as well as what all your rates are for that day so you can see what time to shift your usage to.
How do I sign up to solar?
Sell Your Solar
I’ve moved house and my power is off?
Troubleshooting
Power Hacks: The Magic Formula
Videos
What to buy?
Getting Started
How do I pay for Powerpacks?
Shop for Power
How can I pay?
Payment
How much power does a low user use?
Prices & Rates
When will power be turned on at my new property?
Moving House
How do I enter a meter reading?
Meter know-how
Help me understand my Usage patterns chart?
Track My Usage
How do I shift more of my usage?
Time of Use (Get Shifty)
Do you work with other generation sources?
Sell Your Solar
My power usage seems unusually high?
Troubleshooting
Power Hacks: How to buy now and pay later
Videos
Haven’t bought enough?
Getting Started
Can I turn off Powerpack purchase confirmation email?
Shop for Power
When is payment taken from my credit card or bank?
Payment
I’ve moved in and my power is off?
Moving House
What is a smart meter?
Meter know-how
Which activities and appliances use the most power?
Track My Usage
Considering solar, is it right for me?
Sell Your Solar
Consumer NZ
EECA energywise
Metering requirements and installation fees vary by network region, so please contact us before you install your own system.
Switched to Powershop and used a lot of power?
Troubleshooting
Power Hacks: Get your mates to pay your power bill
Videos
Bought too much?
Getting Started
How many/what size Powerpack(s) should I buy?
Shop for Power
Can I move my payment date?
Payment
Which of my rates are fixed?
Prices & Rates
How do I know if I have a smart meter?
Meter know-how
I seem to be using a lot of power, what’s going on?
Track My Usage
Why the big difference of buy-back vs. usage rates?
Sell Your Solar
Rely on electricity for medical conditions?
Troubleshooting
Power Hacks: Understanding your power usage
Videos
Getting the best savings
Getting Started
Do I have to buy Powerpacks for each property?
Shop for Power
Do you have prompt payment discounts?
Payment
Which of my rates is variable?
Prices & Rates
Can I change to a smart meter?
Meter know-how
What can I do to reduce my power usage?
Track My Usage
You’ll find heaps of power saving ideas on the Energywise website.
Protect appliances from surges and interruptions
Troubleshooting
Paying for Powerpacks
Getting Started
What is Simple Saver?
Shop for Power
Can I set up a regular payment for my power?
Payment
Do you have different pricing plans?
Prices & Rates
Meter readings not showing in my account?
Meter know-how
Which appliances use the most power?
Track My Usage
Who's responsible for trees growing near powerlines?
Troubleshooting
Power Hacks: Power saving tips from the crew
Videos
Can't shop or prefer being billed?
Getting Started
What are Future Packs?
Shop for Power
Can I pay power separately for each property I have?
Payment
What is my ‘Daily charge’?
Prices & Rates
How do I enter a final meter reading?
Meter know-how
Meter not recording your usage accurately?
Troubleshooting
Understanding your Account Review
Videos
Your Account Review
Getting Started
how much power you’ve used over your Account Review period
how much that power cost
what Powerpacks have been used (if you have signed up to our Powershop Classic option)
your meter reads, and
whether or not you still have anything to pay on your account
You can see all of your transactions and Account Reviews online under the Transactions tab.
More on what happens around the time of your Account Review
What happens if I use more power than I’ve paid for?
Payment
What is my tariff?
Prices & Rates
What does controlled vs uncontrolled metering mean?
Meter know-how
Smart meter reading not showing in account?
Troubleshooting
Tips, tricks & other bits: How to buy Powerpacks
Videos
Track your usage
Getting Started
What is Power for Good?
Shop for Power
Preferred payment methods and how to change
Payment
Why do my rates vary month to month ?
Prices & Rates
What does inclusive metering mean?
Meter know-how
Do I need to buy power before I go away?
Troubleshooting
Words you’ll hear
Getting Started
What if the Powerpacks I buy don’t cover my usage?
Shop for Power
Should other people in my area pay the same rates?
Prices & Rates
What does day/night metering mean?
Meter know-how
My internet is down and I can’t buy power?
Troubleshooting
How to avoid chilling bills this winter
Videos
What to expect email-wise
Getting Started
What if I buy too much power?
Shop for Power
Will I be charged extra if I pay by credit card?
Payment
Why do my prices usually change each year?
Prices & Rates
What does night only metering mean?
Meter know-how
How to prepare for the future
Videos
How do I get the best savings?
Shop for Power
Why have you taken $1 from my bank account?
Payment
How does my meter set-up affect what I pay?
Prices & Rates
How do I know what my meter set-up is?
Meter know-how
Can I get a refund on Powerpacks if I change my mind?
Shop for Power
What is a recharge card & how can I get it?
Payment
Lower South Island - Control Period Demand charges?
Prices & Rates
How does my meter set-up affect what I pay?
Meter know-how
Can I get a refund on Powerpacks?
Payment
Can I change the way my meter is set up?
Meter know-how
I think my meter is broken. What should I do?
Meter know-how