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Can I get a refund on Powerpacks if I change my mind?

Yes. If you change your mind about buying a Powerpack you have 48 hours to refund the purchase yourself. Log in to your desktop account and click on the ‘Transactions’ tab. You should have a ‘refund’ button next to any transactions for Powerpacks you’ve bought in the last 48 hours. You can still get a refund after 48 hours by calling us on 0800 462 668.

Your refund will be credited to your Powershop account and not your bank account or credit card. We only refund your bank account or credit card in exceptional circumstances or if you close your Powershop account. For further details see our Refunds page.

If we’ve done your Account Review in the time between you buying the Powerpack and asking for a refund, then we may not be able to refund you.