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My internet is down and I can’t buy power?

Don’t worry. With Powershop you can choose to pay for your power before and after you use it. So your power won’t be cut off if you run out of pre-purchased power.

If your internet is down and you can’t buy power, just carry on as normal. Or download our mobile app to access the shop and buy power on your mobile.

Once your internet is up and running again, you can log in to buy a Powerpack. Or, if you don’t get the chance before the end of your Account Review period, we’ll automatically debit your bank account or credit card to cover any shortfall.

We’ll email you to let you know the date the money will be debited from your account. Download our mobile app if you would also like to get a mobile alert a few days before we’re about to make a transaction.