0800 462 668 Monday to Friday, 8am — 8pm Created with Sketch.

Why aren’t my smart meter readings showing in my Powershop account?

The smart meter readings recorded in your Powershop account are usually 24 hours behind real time. If you have a few days’ readings missing, it could be that there is a technical glitch that is causing the delay. Email us or call us on 0800 462 668 and we’ll get in touch with your metering company so that they can sort it out.

Sometimes bad weather can interfere with your meter’s signal. Also if you live in certain areas, e.g. rural spots, your geography may mean your signal is inconsistent.