Get help from real people when you need it

Our Masterton support centre is always happy to help you, over the phone or online.

You can call the Powershop customer support free between the hours of 9am and 9pm, Monday to Friday.

You can also email us at any time with your requests and we’ll get
back to you within 2 working days.

A *symbol indicates a mandatory field.

Not a customer?

Call 0800 1000 60 (Free call) to find out more about Powershop

Existing customers

Phone:

Fax:

Skype:

Hours:

0800 IN CONTROL (0800 462 668 - Free call)

04 472 9979

powershopnz

9am to 9pm Monday to Friday

Faults and Outages

To find your Faults and Outages contact details - first login to your account and then click on the 'Contact Us' button at the top right of your account page.

Or, choose your area here:

Vector customers in Auckland City, Manukau City and northern parts of Papakura:
Call 0508 VECTOR (0508 832 867 - Free call)

Franklin customers:
Call Counties Power 0800 100 202 (Free call)

Waikato customers:
Call WEL Networks 0800 800 935 (Free call)

Rotorua and Hawkes Bay customers:
Call Unison 0800 2 UNISON (0800 286 476 - Free call)

Kapiti and Horowhenua customers:
Call 0800 LOST POWER (0800 567 876 - Free call)

Christchurch customers:
Call 0800 363 9898 (Free call)

Invercargill & Bluff:
Call PowerNet 0800 808 587 (Free call)

Customers in all other areas:
Call 0800 IN CONTROL (0800 462 668 - Free call) Select 1 for faults

Postal address

PO Box 6360, Marion Square, Wellington 6141