You can apply to us to cancel and refund any Powerpack purchases you have made in the following circumstances:

• where you apply to us within 48 hours from the time of purchase of the relevant Electricity Product; or
• your very first Powerpack purchase from the shop where you are a new customer, provided you apply to us within 7 calendar days from the time of purchase; or
• if you wish to end your supply agreement with Powershop within 60 calendar days of becoming a Powershop customer, and you have purchased more Powerpacks than you need to cover the actual energy usage at your property for the period of time that you were a Powershop customer; or
• where (through a meter test or otherwise) we become aware and notify you that one or more of your meter reads have been incorrect and you have purchased more Powerpacks than you needed to cover the actual energy usage at your property.

We will refund any expired units from any Powerpack that you did not use. This will happen automatically on the account review when any units expire. The refund will show in your current balance on your “My Account” tab when you login to Powershop.

Nothing in this refund policy shall be taken to override your obligations to purchase sufficient valid Powerpacks to cover the amount of energy supplied to your property by us.

Notwithstanding 1. above, we will not agree to cancel or refund any Powerpack purchases made by us on your behalf to cover a shortfall where you have not purchased enough Powerpacks to cover the energy supplied to your property (as measured by a meter read or an estimated read if we cannot read your meter).