You can apply to us to cancel and refund any Powerpack purchases you have made in the following circumstances:
We will refund any expired units from any Powerpack that you did not use. This will happen automatically on the account review when any units expire. The refund will show in your current balance on your “My Account” tab when you login to Powershop.
Nothing in this refund policy shall be taken to override your obligations to purchase sufficient valid Powerpacks to cover the amount of energy supplied to your property by us.
Notwithstanding 1. above, we will not agree to cancel or refund any Powerpack purchases made by us on your behalf to cover a shortfall where you have not purchased enough Powerpacks to cover the energy supplied to your property (as measured by a meter read or an estimated read if we cannot read your meter).