Payment

We don't send out a bill at the end of the month like other power companies. Instead you buy Powerpacks throughout the month or charging period. At the end of your charging period we send you an Account Review, it will let you know if you owe us any money for Powerpacks you haven't paid for yet.

Your first Account Review is typically sent about a month after you've signed up.

When you confirm that you want to buy a Powerpack in the Shop, the default option will be to complete the transaction using your preferred payment method. You can nominate either a direct debit, debit card or credit card as your default payment method. 

To add a direct debit

1. On mobile tap the menu icon (three horizontal lines) in the top corner of the screen to open the navigation menu.
2. Select Payments in the navigation menu. On desktop or tablets the Payments link is located on the left side of the screen.
3. Next, tap the ’Add account details’ button.
4. Enter your direct debit details and submit.
5. Your direct debit payment method is now set up!

To add a debit or credit card

1. On mobile tap the menu icon (three horizontal lines) in the top corner of the screen to open the navigation menu.
2. Select Payments in the navigation menu. On desktop or tablets the Payments link is located on the left side of the screen.
3. Next, tap the ’Add card details’ button. Note: Credit/debit card payments incur a 0.76% card fee.
4. Enter your payment details and submit.
5. Your payment method is now set up! Note it can take a day or two to update and be ready to use. 

If you’d like to change to paying by bank transfer, use the details below or ask your bank to set up automatic or one-off payments.

To pay by bank transfer

Log in to your internet banking and follow your bank’s bill payment process the same way you usually do.

Note: Your account number will now start with "A-", so when you get a chance make sure you update your payment reference to your new account number. This will mean we can match your payments much faster. But no stress if you don't – we'll still match up your payments, it may just take a few extra days to work our magic.

The dates shown above the circles on your home screen or 'power organiser' show your charge period.

After your charge period ends, it can take a few days for your meter to send us the last of your usage data.

While we wait for that usage data to come through, check your app to see if you've got enough Powerpacks to cover your usage. If not, now's the perfect time to top up.

Once we've got all your usage data through, we check if your Powerpacks cover all the power you've used. If needed, we'll automatically buy you a Standard Powerpack to cover your usage. 

We’ll always give you at least three days' notice before we debit any money from your preferred payment method. If paying on this date is not convenient, you can also move your payment date in the app.

Then we create your Account Review and send it to you via email which lets you know exactly how much power you've used, and if you owe us any money.

If you haven't bought enough Powerpacks to cover you for your current charge period – don’t panic, we are not going to cut off your supply. We’ll buy a Standard Powerpack for you, to cover your power used.  

Yup! Once you've got your Account Review for the month, you can do this by logging in to your app and going to the ‘Activity’ tab. Then click on ‘Change payment date’ and follow the instructions.  
 
Some key things to know: 

• Payments can be moved out by 10 days 
• You won’t be able to move your date unless you have an active auto-pay method set up 
• You won’t be able to move your date if you’re in collections 

Yup! Pay as little or as much as you like, up to the total amount owed. 
 
You can do this by logging in to your account and going to the ‘Payments’ tab. Then click on ‘Pay now’ and follow the instructions. 

We’re really flexible when it comes to payments. We let you choose when, where and how you pay for your power within your billing period.

Buy now, pay later explained
With our 'Pay later' option you can buy Powerpacks without having to make an immediate payment. This means you can grab limited time Specials as they are released and choose to either pay for them right away, at the end of your billing cycle or any day in between. This means that if you prefer to only pay for your power once a month you can still get access to the great specials in the Shop. 
  
Using ‘Pay later’ is a great option for those customers who pay manually using online banking or if you would like to have a single monthly manual or auto payment at the end of your billing cycle.  If you go the auto payment route, we’ll debit your default payment method for the outstanding balance owing at the end of your billing cycle (charge period). 

Set and forget payment options
You can nominate either a direct debit or credit card as your preferred payment method. Note that a 0.76% processing fee applies for credit card and debit card transactions. We’ll then use this payment method when an auto-payment is created on your account. For example, when you buy a Powerpack. We’ll also use this method of payment when you have an outstanding balance at the end of your billing cycle (Account Review period).

If you're struggling to pay your bill, or think you might soon, let us know. We're here to help.