When you use a service we will charge the fee to your Powershop account. This schedule of fees will be updated from time to time. 

Please note that these are standard service fees. Where additional work is required by an electrician or your network company, or you live in a lifestyle, rural, or remote area, this could involve an additional fee. We may on-charge to you any fees we receive from a network company or other third party in relation to work performed at your request or work required because you have not complied with your obligations. All other fees will be provided on application.

It is important that you provide access to complete the service you have requested. If you fail to meet an arranged appointment or provide access, you will still have to pay the fee for the service requested.

Please call the Powershop Crew 0800 IN CONTROL (0800 462 668) if you have any questions or would like more information on these fees.

Schedule of fees

 All other fees will be provided on application

(All fees include GST)

 Service Details Cost
Remote reconnection Remote reconnection for smart meters Free
Physical reconnection Physical reconnection (site visit) $90
After hours physical reconnection fee Reconnection requests raised outside the hours of 7.30am to 4pm, Monday to Friday $130
Disconnection for non-payment fee Non-payment fee $90
Special meter read (site visit) 

For special and non-scheduled meter reading visits only

$30
Administration Debt management fee $25
  Account closing fee (for credit balances under $1) $1