This is our current schedule of fees for services that you may require. When you use a service we will charge the fee to your Powershop account. This schedule of fees will be updated from time to time as the cost of providing these services changes.

Please note that these are standard service fees. Where additional work is required by an electrician or your network company, or you live in a lifestyle, rural, or remote area, this could involve an additional fee. We may on-charge to you any fees we receive from a network company or other third party in relation to work performed at your request or work required because you have not complied with your obligations.

It is important that you provide access to complete the service you have requested. If you fail to meet an arranged appointment or provide access, you will still have to pay the fee for the service requested.

Please call the Powershop Crew 0800 IN CONTROL (0800 462 668 – free call) if you have any questions or would like more information on these fees.

Schedule of fees

(All fees include GST)

Special meter read

Including check or final read


On-site investigation


Fault visit
(If fault proves NOT to be a supply or metering problem)

Weekends, Public Holidays and after hours (4pm – 7am)


Reconnection / Disconnection
(per visit)

Same business day service, call received by 4pm


Weekends, Public Holidays and after hours (4pm to 7am)


Remote Reconnection / Disconnection


Debt Disconnection


Metering fees

Meter relocation


Smart Meter Modification


Smart Meter Test
(Fee per meter tested. Only applies if meter proves to be accurate)



Debt Management Fee


Debt collection costs

All costs

Account closing fee (for credits balances under $1)

Up to $1