When you use a service we will charge the fee to your Powershop account. This schedule of fees will be updated from time to time.
Please note that these are standard service fees. Where additional work is required by an electrician or your network company, or you live in a lifestyle, rural, or remote area, this could involve an additional fee. We may on-charge to you any fees we receive from a network company or other third party in relation to work performed at your request or work required because you have not complied with your obligations. All other fees will be provided on application.
It is important that you provide access to complete the service you have requested. If you fail to meet an arranged appointment or provide access, you will still have to pay the fee for the service requested.
Schedule of fees
All other fees will be provided on application
(All fees include GST)
|
Service fees |
Description |
New Fee |
|
Credit card and debit card transaction fee (applies from 24 October 2023) |
This fee applies for all payments made by debit card and credit card |
0.76% per transaction |
|
New Connection Fee |
New Build Fee (per installation) |
On application, please call us |
|
Non Network Fault - Call out fee |
Weekdays: (8am–5pm, Monday to Friday) After Hours: (Outside 8am–5pm, Monday to Friday) |
$145.00 |
|
Disconnection for non-payment |
Non Payment Fee |
$90.00 |
|
Permanent Disconnection (including recovery of meter) |
Permanent disconnection of property |
$165.00 |
|
Reconnection (For remote reconnections following disconnection for non-payment
|
Standard reconnection: (Reconnection requests raised between 7.30am – 4.00pm Monday to Friday) |
$90.00 |
|
After hours reconnection: (Reconnection requests raised outside the hours of 7.30am – 4.00pm Monday to Friday) |
$130.00 |
|
|
Reconnection (For a customer moving to a new property or joining Powershop)
|
Remote Reconnection: |
Free |
|
Physical Reconnection: |
As above | |
|
Temporary Disconnection/Reconnection for Safety |
A Safety Disconnection is a temporary disconnection of a power supply, enabling you to carry out a task without the risk of touching a live electrical supply, which could lead to serious injury or a fatality. |
On application, please call us |
|
Meter Fees |
||
|
Special meter read |
For special and non-scheduled meter reading visits only, For customers with a non-smart meter who require a final read due to switching away from Powershop a fee will apply |
$30.00 |
|
Meter Test |
Fee only applies if the meter test establishes no equipment failure. Includes prepay meters. (Per Meter not Per ICP) |
$250.00 |
|
Meter install/removal/relocation |
Where a meter needs to be changed or removed. Includes upgrade of temporary supply to permanent supply. |
$180.00 |
|
Meter capacity change (Upgrade/Downgrade) |
Where a meter change involves a CT install or change or is otherwise complex. |
$200.00 (Wgtn is an additional $185.00) |
|
Meter capacity change (Upgrade/Downgrade) |
Where a meter change does not involve a CT |
$185.00 (Wgtn is an additional $185.00) |
|
Distributed Generation - Import/Export Meter Installation |
Meter and installation fee for Distributed Generation |
$150.00 |
|
AMI Installation |
Smart Meter Installation |
$180.00 |
|
Asbestos charge |
Smart Meter Installation |
$100.00 |
|
Meter Reseal |
Reseal the meter after relocation or modification |
$165.00 |
|
Meter Site Investigation |
Site visit required to confirm meter details |
$120.00 |
|
Smart Meter Modification |
Site visit required to modify a smart meter |
$165.00 |
|
Meter Configuration Change - Physical |
Site visit needed to change tariff |
$165.00 |
|
Decommission |
Permanent supply disconnection (decommission) Please note if you request a permanent supply disconnection, the electricity supply connection to your property will be permanently disconnected |
On application, please call us |