Helping you in a power pinch
If you’re struggling to pay your electricity bills or think you will soon – no sweat, just give us a shout! Whether you’re short on cash or would suffer harm without power, our team is here to back you up.
There’s no need to feel awkward about giving us a heads up. We’re here to help keep your lights on, whatever the situation.
We’ll work with you to suss a payment plan. Together, we can think outside the box and look at options beyond the normal monthly bill. We can also hook you up with budget advisors or chat with folks at Work and Income New Zealand if that'll help lighten the load.
If the bills are still a bit tricky, here’s a few more ways we can help you out.
Energy Wellbeing Programme
We have an Energy Wellbeing Programme to give eligible customers a helping hand when they're really feeling the pinch. The programme is designed to help you stay warm, healthy and connected to affordable energy, with support that may include payment plans, energy-saving advice, and healthy home assistance such as in-home assessments and practical improvements where appropriate.
Everyone's situation is different, so we'll take the time to understand what support may be available for you. Keen to learn more? Get in touch for a chat. We'd love to see how we can help lighten the load.
Catching up on payments
Falling a bit behind on the bills? Just email us at recoveries@powershop.co.nz. We'll dive into your account together and whip up a payment plan to suit how much and how often you can pay to catch up. We're always here to help you get back on track!
Another way we can reach you if you need help
Worried about staying in touch or keeping up with the info we send your way? No stress! Let us know your go-to person if that’s the case.
It can be a family member, a friend or even a helpful social agency like Work and Income New Zealand. They’ll be your superhero – stepping in when things get tricky.
They’ll need to agree to help you if you’re:
- struggling to understand the info we send you
- falling behind paying your bills
- facing disconnection of your power.
Feel free to add more than one name for us to reach out to. If you’re ready to chuck an alternate contact on your account? Just hit us up.