Fees

This is our current schedule of fees for services that you may require. When you use a service we will charge the fee to your Powershop account. This schedule of fees will be updated from time to time as the cost of providing these services changes.

Please note that these are standard service fees. Where additional work is required by an electrician or your network company, or you live in a lifestyle, rural, or remote area, this could involve an additional fee. We may on-charge to you any fees we receive from a network company or other third party in relation to work performed at your request or work required because you have not complied with your obligations.

It is important that you provide access to complete the service you have requested. If you fail to meet an arranged appointment or provide access, you will still have to pay the fee for the service requested.

Please call the Powershop crew 0800 IN CONTROL (0800 462 668) if you have any questions or would like more information on these fees.

Schedule of fees (All fees include GST):

Special meter read

(Including check or final read) $30

On-site investigation

On site investigation $85

Fault visit (If fault proves NOT to be a supply or metering problem)

1. Same business day service, call received by 4pm $110
2. Weekends, Public Holidays and after hours (4pm – 7am) $145
Non urgent service $95

Reconnection/disconnection (per visit)

1. Same business day service, call received by 4pm $89
2. Next business day service, call received by 4pm prior business day $68
3. Weekends, Public Holidays and after hours (4pm to 7am) $120

Metering fees

1. Change of pricing plan (with physical metering change) $85
2. Capacity Change $85
3. Meter relocation $85
4. Meter test
(Fee per meter tested. Only applies if meter proves to be accurate) $140
5. Remote Meter Register or Wireless Reader install or remove (Subject to availability and ongoing daily fee) $130

Administration

1. Debt Management Fee $25
2. Debt site visit $85
3. Debt collection costs – All costs
4. Account closing fee – up to $1 (for credits balances under $1)