Use of Your Information

Powershop will not sell, lend, trade or otherwise disclose your personal information to any other person or agency except as set out in this privacy policy.

If you are a Powershop customer, our customer contract includes obligations about how we manage personal information we hold about you. We repeat our obligations below. If we update our Powershop customer contract, these obligations will be updated so as they are the same as those set out in our Powershop customer contract.

While you are a Powershop customer we will collect and hold personal information about you. Powershop will not share your personal information, except when:

  • you tell us we can do this;
  • we reasonably believe we are required to do so by law;
  • we want to carry out a credit check;
  • we need to do so to supply energy to you or it is a matter covered by our customer contract;
  • we want to keep you informed about products or services;
  • we want to recover money from you when you have not paid us, or if we want to list any payment defaults with a credit agency;
  • you are switching to another energy retailer;
  • the distribution company needs or has requested the information. Some examples of when we may do this are if the information is to help supply energy or to distribute money on their behalf;
  • this is necessary to assist an adjudicator to resolve a complaint you make about us.

Other than as outlined above, we will not share your information with anyone else. This includes information about the account with anyone living at the property, except if they are also named on the account. You may ask us for access to any personal information we hold about you. If you think that information is inaccurate or incorrect, you may ask us to consider correcting or deleting it from Powershop’s database. You can do this by sending an e-mail to the following address: info@powershop.co.nz.

Email

Sometimes we send our customers information. We may do this by email. Some information you will always receive by email, such as notification about energy you have used, or notification under our customer terms. We may also send you email newsletters or other information we think you may be interested in. Newsletters and other information you receive will have instructions for how you can remove yourself from that mailing list. If you ask to be removed from a mailing list, we will do this.

Your User Name and Password

If you are a Powershop customer, you are responsible for your user name, email address and password. Your user name and password can only be used in connection with purchasing products for the supply of energy to your property or properties. You should not tell anyone else your password or user name, and if you do, you are responsible for paying for energy they buy from us.

Credit Card Security

When you use your credit card on our website, the credit card information is transmitted using Secure Socket Layer (SSL) protocol, this encrypts your information. Powershop keeps only some of your credit card details. However your full credit card details will be encrypted and securely stored by our online payment provider (currently Paystation Limited). Make sure you always logout when you have finished using the Powershop website, especially if you access Powershop from a shared computer.

Cookies

A cookie is a small piece of information stored on your computer. Cookies help us improve your user-experience when you use our website.

The technology we use mostly uses “session” cookies. Session cookies expire after 30 minutes of no activity on the Powershop website.

Other information we collect

We collect other information to help us understand how our site is working and how we could improve it and/or our services. This may include URL of pages you visit or have visited, which operating system and browser you are using, your IP address, and the date and time of your visit. While we may publish aggregated information of this sort, we will not publish information about individual machines, and we only disclose and use it as set out in this privacy policy. This includes disclosing it to the Police or other Government authorities if we think we are obliged to at law. If you post messages to our website or Blog, we collect and may keep the information in those messages.

If you decide to try and sign up to become a Powershop customer and you enter your contact details but you do not successfully complete the sign-up process, we may contact you to see if we can help you finish signing up and/ or to get your feedback. If we do this, we will use the personal details you have entered on the sign up page to contact you.

NZ internet statistics

Powershop uses a third party provider to collect information such as the number of visitors on our site per day and which pages they visit. We do this using a small piece of code on each page to count and provide this information to that third party provider.

Changing this policy

We can change this privacy policy at any time. We will tell you about changes by posting an updated policy on our website, so we encourage you to periodically review this page for the latest information on privacy practices at Powershop. Changes apply from the date we post it on our website, provided that if you are a Powershop customer, and the change applies to the clause headed “Powershop Customers”, the change applies from the date the change to the customer contract is effective from.

If you have any questions about our privacy policies or any other matter, please Contact Us.