1. On mobile tap the menu icon (three horizontal lines) in the top corner of the screen to open the navigation menu.
2. Select Payments in the navigation menu. On desktop or tablets the Payments link is located on the left side of the screen.
3. Next, tap the ’Add card details’ button. Note: Credit/debit card payments incur a 0.76% card fee.
4. Enter your payment details and submit.
5. Your payment method is now set up! Note it can take a day or two to update and be ready to use. 

If you’d like to change to paying by bank transfer, use the details below or ask your bank to set up automatic or one-off payments. 

1. On mobile tap the menu icon (three horizontal lines) in the top corner of the screen to open the navigation menu.
2. Select Payments in the navigation menu. On desktop or tablets the Payments link is located on the left side of the screen.
3. Next, tap the ’Add account details’ button.
4. Enter your direct debit details and submit.
5. Your direct debit payment method is now set up!

You can still pay by bank transfer, just log in to your internet banking and follow your bank’s bill payment process the same way you usually do.

Note: Your account number will now start with "A-", so when you get a chance make sure you update your payment reference to your new account number. This will mean we can match your payments much faster. But no stress if you don't – we'll still match up your payments, it may just take a few extra days to work our magic.

• Make sure you're using the email address that's on your account.

• Open the link on the same device you requested it from - security reasons!

• Email playing hide-and-seek? Check your spam folder or grab a fresh link."

Passwords are toast - login links are where it's at. Safer, faster, and way less hassle.

Send us an email at hello@team.powershop.co.nz or give us a call on 0800 462 668.

We'll give you a heads up by email when it's your turn to move over to the new app, until then you won't be able to log in to the new app. You can keep using the current Powershop app in the meantime though.

Nope - The new app is here to stay and it’s built to be better, faster, and future-proof. Now that your account's settled into its new home, the old app and online portal won't be working anymore. All the good stuff is in the new place! 

Passwords are out, login links are in. It’s a safer, faster way to sign in. 

If you currently pay by credit or debit card you'll need to re-enter your card details on your account. For security, your payment details have not been transferred and cannot be updated over the phone - so you’ll need to re-enter them in the app before you can make a payment. 

Yes! Your account number will now start with "A-".

If you pay by internet banking, when you get a chance, update your payment reference to your new account number. This will mean we can match your payments much faster. But no stress if you don't – we'll still match up your payments, it may just take a few extra days to work our magic. 

Anything outstanding on your account in the old app will be carried into the new one. It’s just part of your usual usage, nothing extra has been added. 

Nope - your rates are the same! 

For all your service bits and bobs – like bills and account updates – we've got a shiny new email address: hello@team.powershop.co.nz. Do us a solid and pop it in your contacts so you don't miss any of our important messages!

For now you’ll need to give us a call to process a refund or to move your account to a new address.