Powershop is an online power company available in the Auckland region, including Auckland City, North Shore, South Auckland, West Auckland and Rodney. We’ve been powering homes and businesses in the region since 2009.

Auckland Lines Company Map

Who has the power in Auckland?

Around 609,000 individual properties are connected to the electricity network in the Auckland region.

The average consumption per residential property in Auckland is approximately 6,973 kWh* per year. This compares to 6,784 kWh* per year for the North Island as a whole and 8,010 kWh* per year in the South Island.


Where does the power come from?

More than half of New Zealand's electricity generation is hydroelectric. The majority of this generation is from hydro stations on lakes and rivers in the lower half of the South Island, while most of the electricity demand is in the North Island, in particular, the Auckland region.


Who is the local lines company in Auckland?

The Auckland region has two lines (or network) companies who own and maintain the distribution system that gets electricity from the national grid to your gate. Vector deliver power to households from Wellsford to Papakura. Counties Power supply power to the southern Auckland and northern Waikato areas.

Your lines company are the ones to call if there is a fault or outage at your property.

Vector are New Zealand's largest distributor of electricity and gas, owning and operating networks across the region.  

Vector offer an online Outage Centre where you can report power outages, find out information about existing outages, and register for automatic updates. You can also notify Vector of outages by calling 0508 VECTOR (0508 832 867).

If you are in the Counties Power network you can view an outage map and report outages on their website. You can also access helpful power outage tips on how to manage during a power outage or storm. The faults number for Counties Power is 0800 100 202.


Do I get a dividend from my lines company in the Auckland region?

Entrust are the majority shareholders in Vector. They’re a private trust whose beneficiaries are the electricity customers connected to the network.  As a result 331,000 households and businesses in the district receive a dividend from Entrust each year. Find out if you qualify for the Entrust dividend.    

Counties Power also provide an annual discount payment to customers in their network. This is paid through your electricity retailer and will appear as a credit on your power account.


How much do I pay for power in the Auckland region?

To get an idea of the average monthly cost for a Powershop customer in the Auckland region, simply enter your address in our price calculator. Answer a few questions and we’ll give you a quick estimate of what you would pay with us.


How can I save money on power in the Auckland region?

There are a number of ways you can save money on power in the Auckland region, including:

  • Shifting your usage to off-peak times (we call it Get Shifty)
  • Turning off appliances when you're not using them
  • Using energy efficient appliances and LED lightbulbs
  • If you’re with Powershop, buying our regular discounted specials
  • For more power saving tips check out the energywise website


Can I save money if I am a low user?

You can also save money if you are a low user  and choose the low user pricing option when you sign up to an electricity retailer. The low user option is only available for your main home (where you live most of the time). For the Auckland region (and the whole of the North Island as well as the top of the South Island) the government defines a low user is someone who uses less than 8,000 kWh per year.

If you are a low user you pay a lower daily charge which is fixed at 34.50 cents (incl GST) but pay a higher variable electricity charge. At Powershop we check our customers’ accounts regularly to make sure they are on the right pricing option for their usage.


What is Get Shifty?

The technical term is Smart Time of Use pricing, which is available to customers with smart meters in selected network areas – including the Vector and Counties Power networks.  We call it Get Shifty. With Get Shifty, you can save money when you shift your power use to off-peak times of the day.

Note that while your off-peak rate is lower with Get Shifty, your peak rate is higher. So it’s not for everyone.


What are my peak and off-peak times for the Vector and Counties Power network on Get Shifty?

Vector Counties Network Get Shifty Peak Off Peak Table

What are the rates for Get Shifty?

To find out your Get Shifty rates for the Vector and Counties Power networks, or to see if it’s right for you, give us a call on 0800 1000 60 between 8am-7pm, Monday to Friday. 


*Source: EA Retail Dashboards - https://www.emi.ea.govt.nz/Retail/Reports

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