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Powershop Add on Special Terms and Conditions

EFFECTIVE FROM:

  • NEW CUSTOMERS: 16 March 2026
  • EXISTING CUSTOMERS: 1 May 2026

Powershop add ons

This document sets out all of Meridian Energy Limited (trading as Powershop)'s (we, our, us, or Powershop) add ons for customers, and any Special Terms that apply to those add ons. Powershop reserves the right to cease offering certain add ons to new customers at any time, without notice.

The Special Terms below are to be read together with Powershop's Standard Terms and Conditions for the Supply of Electricity (Standard Terms), any Add On Eligibility Criteria, any Plan Terms, any Plan Eligibility Criteria, and any other Special Terms you have agreed in writing with Powershop. If there are any inconsistencies between the documents, the order of priority set out in clause 1.2 of the Standard Terms will apply.

These Special Terms may be changed in accordance with clause 22.6 of the Standard Terms.

All bolded terms have the meaning given to them in Powershop's Standard Terms.

When collecting, using and disclosing personal information, Powershop complies with the Privacy Act 2020. Our privacy terms are set out in our Privacy Policy.

Add On Eligibility and change

A list of Powershop's add-ons and the corresponding Special Terms and Add On Eligibility Criteria are set out at [link].

To be eligible for a Powershop add on, you must meet, and continue to meet, the Add On Eligibility Criteria for that add on. You must promptly notify us if you have no longer meet, or expect to no longer meet any of the Add On Eligibility Criteria. If we reasonably believe that you no longer meet, or will no longer meet within 30 days' time, any of the Add On Eligibility Criteria for the add on, we will let you know in writing. You will have 30 days from our notice to remedy the issue, unless

  • (a) we cannot give 30 days' notice, in which case we will give as much notice as we reasonably can; or
  • (b) if the issue cannot be remedied.

If you do not remedy the issue within the applicable notice period, or if the issue cannot be remedied, we may terminate your receipt of, or participation in, the add on.

Hot Water Hero Special Terms

Introduction

1. These Hot Water Hero Special Terms apply to your participation in Powershop's Hot Water Hero (the Programme).

2. Your participation in the Programme will begin on the date we notify you and will continue until we notify you of the end date. We will give you at least 30 days' notice before the end date.

3. Nothing in these Hot Water Hero Special Terms affects the Standard Terms, Plan Terms, or any other Special Terms that apply between you and Powershop, as your electricity retailer, but these Hot Water Hero Special Terms form part of the agreement between you and Powershop.

4. Please note that if you have anything else wired up to the meter that allows us to control your hot water cylinder (for example, underfloor heating or pool heating), this will also be affected.

You give us control of your hot water cylinder

5. By participating in the Programme, you agree that we can turn off supply to your hot water cylinder for up to eight hours a day.

6. If you notice any issues with your hot water cylinder as a result of participating in the Programme, please contact us immediately. We will take reasonable steps to seek to resolve the problem as quickly as possible.

7. We may, from time to time, offer you a credit for participating in this Programme. If a credit has been offered, we will credit your bill with the amount, and at the frequency, notified to you when you join the Programme.

8. We may cease ongoing or recurring credits for existing Programme participants from time to time. We will give you 30 days' prior notice before we do so. If you do not wish to continue in the Programme, you can leave the Programme in accordance with paragraph 13 below.

Your other obligations

9. In addition to your other obligations in these Hot Water Hero Special Terms, you agree to tell us promptly if any of your details or circumstances change (including if you move out of or sell your home, or you change the way you heat your hot water), or if you no longer meet any of the eligibility criteria.

Our liability to you

10. Our liability to you, and your liability to us, is set out in our Standard Terms.

11. Powershop will not be liable to you for any wear or tear of, or any other damage to, your hot water cylinder or other assets that may be connected to the meter that allows us to control your hot water cylinder.

Suspension and termination of participation in the Programme

12. Powershop may suspend or end your participation in the Programme if:

  • we reasonably consider that you are in material breach of these terms. We will give you at least 10 business days' notice. If you have not remedied the issue within that period, or if the issue is not remediable, we may, at the end of that period, suspend or end your participation in the Programme;
  • we reasonably believe that you do not or will cease to meet the Add On Eligibility Criteria for the Programme, in which case the process set out above will apply; or
  • you move out of, or sell, your home;
  • we notify you of the end date of the Programme, in accordance with paragraph 2 above.

13. You may leave the Programme at any time by giving us at least two business days' notice. You may re-join the Programme at any time by giving us at least two business days' notice, provided you meet the Add On Eligibility Criteria.

EV Powerpack Special Terms

14. Powershop will make EV Powerpacks available for purchase in the Shop from time to time. Only customers meeting the eligibility criteria for this add on will be able to purchase the EV Powerpacks – see [link].