Close your Powershop account

We’re sorry to see you go, but we’re here to help make it easy. Just fill in the details below and we’ll take care of the rest.

Got more than one property on your account?

This form is for closing accounts with a single property. If you’ve got multiple properties, and need to remove one or more, please go to Remove a property page instead.

Fill out this form and we’ll suss the rest

Your details

Required fields are marked with an *

First name

Last name

Email address (please use the email that's tied to your account)

Your Powershop account number

You can find this on your bill or in our app under the menu.

What's your final date at the property?

For health & safety, please let us know if you're aware of anyone remaining or moving into the property who relies on electricity for critical medical equipment

Yes

Is this disconnection required for any reasons such as renovations, seasonal use, or a long period vacancy?

Yes

Are you planning to reconnect this property at a future date as if longer than six months, the property will require an inspection before reconnection can be actioned?

Yes

If you're leaving the property, do you have any contact details of who will be responsible so we can contact them to ensure their power remains connected?

Yes