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We're sorry to see you go ...

... But we’re here to help make it easy. Just fill in the details below and we’ll take care of the rest.

  • Got more than one property on your account?

    This form is for closing accounts with a single property. If you’ve got multiple properties, and need to remove one or more, please go to Remove a property page instead.

    Remove a property

  • On the Powershop Lab app?

    If you’ve migrated to our new platform, this option won’t be available for you online just yet. To close your account, please give us a call instead on 0800 462 668 instead and our customer service team will get it sorted for you.

    call 0800 462 668

Close your account

Fill out this form and we’ll suss the rest. 

Your details

Required fields are marked with an *

You can find this on your bill or in our app under the menu.
For health & safety, please let us know if you're aware of anyone remaining or moving into the property who relies on electricity for critical medical equipment
Is this disconnection required for any reasons such as renovations, seasonal use, or a long period vacancy?
Are you planning to reconnect this property at a future date as if longer than six months, the property will require an inspection before reconnection can be actioned?
If you're leaving the property, do you have any contact details of who will be responsible so we can contact them to ensure their power remains connected?