Track your usage
Common Powershop terms
Here's a few expressions you'll regularly hear us use, and what they mean.
The Shop
The Shop
Where you go to buy Powerpacks. You can visit the Shop from Powershop’s mobile app or log in through the Powershop website.
Powerpacks
Powerpacks
The shop is stocked with Powerpacks - this is how you pay for power. Look out for the packs with the highest discount to get the best deal.
Estimated usage
Estimated usage
What we think your power will cost for the month, before discounts.
It's based on the data that we have from your last 28 days of usage, adjusted for the time of year. If we have less than 7 days of data, we'll estimate your usage based on household averages. Big ups or downs in your recent usage can shift your estimate too.
Standard power or Standard power rate
Standard power or Standard power rate
If you don’t buy Powerpacks, these are the rates you’ll pay. No frills, no fuss — but also no discounts.
Special rates
Special rates
Use what we estimate for the month, grab your must‑have Staying Power and any limited‑time Specials, and you’ll hit your Special Rates. Want to squeeze out more savings? Snap up some Future Packs too.
Charge period
Charge period
This is like a billing cycle. We measure your power usage between the start and end date of your charge period.
Account review
Account review
A monthly email and attached PDF that summarises your usage, transactions, meter readings and what (if any) balance you have to pay.
Understand your usage
The Usage section in the Powershop app helps you understand how much electricity you’re using and spot changes over time.
To get started, open the Powershop app and select Usage from the navigation menu.
You can view how you went last week, compared to the week before and see your average daily use details.
There's also handy links to more detailed usage graphs, peak/off peak hours and heat maps, making it easy to see how things change from day to day, week to week, month to month or across your charge period.
High Usage / Reducing Usage - FAQs
I seem to be using more power than usual, what’s going on?
I seem to be using more power than usual, what’s going on?
If you’re getting through more power than usual, first have a think about whether anything in your household has changed. Cold weather can sometimes sneak up on us and we find ourselves using the heater more or having longer hot showers. Or perhaps the rellies stayed a few nights, in which case, it’s more than likely you used more power than you normally would.
For tips on keeping usage as low as you can visit the Energy Efficiency & Conservation Authority website.
If you’re using more power than usual and you’re sure that nothing has changed, it could mean that one of your appliances is faulty. For example, leaking hot water cylinders can churn through electricity. If you suspect something’s not quite right, ask your local electrician to come and assess your home.
Switched to Powershop and used a lot of power?
Switched to Powershop and used a lot of power?
This could be because the final meter reading your previous power company gave us for your property was an estimate that was much lower than what you had actually used. So it will look like you’ve used more power than you actually have since switching. If this is the case, email us or contact us via the Live Chat option on our website and we will contact your previous power company to sort it out
What can I do to reduce my power usage?
What can I do to reduce my power usage?
The main ways to save power are to invest in energy efficient appliances and look at where you might be able to change your habits.
You’ll find heaps of power saving ideas on our blog post about saving power at home.