Contact us

Get in touch with us

Drop us a line and we’ll get back to you within two working days. If your enquiry is more urgent please call one of the numbers below.

Get in touch with us

Drop us a line and we’ll get back to you within two working days. If your enquiry is more urgent please call one of the numbers below.

Or give us a call

Existing customers
Call us between 8am – 8pm Monday to Friday:
0800 IN CONTROL (0800 462 668)
Skype call: powershopnz

Not a customer?
Call us to find out more about Powershop:
0800 1000 60

Overseas caller?
Call us to find out more about Powershop:
+64 6 377 2165

Faults and outages

You can find out who to call if there is a fault or outage at your place under ‘Contact us’ in the mobile app menu or on the balance page of your online account. Or, find your area here:

Far North

Call Top Energy on 0800 867 363

Northland

Call Northpower on 0800 104 040

Auckland

Call Vector on 0508 VECTOR (0508 832 867)

Franklin

Call Counties Power on 0800 100 202

Waikato

Call WEL Networks on 0800 800 935

East Coast

Call Eastland Network on 0800 206 207

Rotorua and Hawke's Bay

Call Unison on 0800 2 UNISON (0800 286 476)

Central Hawke's Bay

Call Centralines on 0800 667 693

Dannevirke

Call Scanpower on 0800 80 80 39

Kapiti and Horowhenua

Call 0800 LOST POWER (0800 567 876)

Nelson Central

Call 03 546 9256

Tasman

Call 0800 508 100

Marlborough

Call 03 577 7007 (Free call)

North Canterbury

Call 0508 60 70 80 (Free call)

Christchurch

Call 0800 363 9898

Timaru and Mackenzie

Call 0800 66 11 77

Waitaki

Call 0800 44 02 20, or 03 433 0065 during normal business hours

Invercargill & Bluff

Call PowerNet on 0800 808 587

Customers in all other areas:

Call 0800 IN CONTROL (0800 462 668). Select '1' for faults.