To be honest, electricity meters aren’t really that interesting (although some of our crew would disagree with that!). What is cool about them though, is the data they give us that powers our mobile and desktop tools. This data lets you keep track of your usage, and also helps us estimate and forecast your cost more accurately.

Read all about it

If you’ve got a smart meter the data we need is sent to us automatically. If you've got a 'dumb' or manual meter we'll only read it every couple of months, so it pays to put in regular reads yourself to keep things up to date. You can enter these on our mobile app – there’s even a torch to shine some light on the subject!

How meter reading works

If you have a smart meter your meter will send us half hourly readings, once a day, so you won’t need to read your meter at all!

If you don’t have a smart meter, or aren’t sure what you have, you can find information on the different types of meter and how to read them on our Help Site.

When we read your meter

We read customers’ meters on a daily or two-monthly basis depending on what type of meter you have:

  • For smart meters – the meter sends us readings every day.
  • For manual meters – our meter readers usually visit two-monthly.

If your manual meter is located inside your house we will need to arrange access.

Questions answered

How does my meter set-up affect what I pay?

Your meter set-up determines:

  • how much of your supply your lines company (or network) can control, and
  • how your power is measured – for example whether your meter can measure your day and night time usage separately. Or whether your day and night time usage is bundled together.

Your lines company may charge different rates or ‘tariffs’ for different meter setups, which then affects what you pay your retailer (that's us!).

Find out more about what the different meter set-ups mean.