Bad news for lovers of hold music, our crew don’t waste time picking up the phone. Call waiting times average under a minute.
Our crew really know their stuff too. No wonder our customer satisfaction ratings are off the charts!
Award-winning customer service
Here are some of the recent awards we have won for our service - all based on ratings from our lovely customers:
2021 Consumer NZ People's Choice Award
2019 Consumer NZ Energy Retailer of the Year - Deloitte Energy Excellence Awards
2019 Canstar Blue Award for Most Satisfied Customers – Electricity Providers
2019 Consumer NZ People's Choice Award
2018 Canstar Blue Award for Most Satisfied Customers – Electricity Providers
2018 Consumer NZ People’s Choice Award
Roy Morgan 2017 Customer Satisfaction Award – Electricity Provider of the Year
Get in touch
Want to experience our personal service for yourself? You can contact our friendly team via live chat, by sending us an email or by giving us a call. Find out how to get in touch with us here.
On the socials? You can also talk to us on Facebook or Twitter, pretty much anytime.