Bad news for lovers of hold music, our crew don’t waste time picking up the phone. Call waiting times average well under 30 seconds.
Our crew really know their stuff too. No wonder our customer satisfaction ratings are off the charts!
Award-winning customer service
Here are some of the recent awards we have won for our service - all based on ratings from our lovely customers:
2019 Consumer NZ Energy Retailer of the Year - Deloitte Energy Excellence Awards
2019 Canstar Blue Award for Most Satisfied Customers – Electricity Providers
2019 Consumer NZ People's Choice Award
2018 Canstar Blue Award for Most Satisfied Customers – Electricity Providers
2018 Consumer NZ People’s Choice Award
Roy Morgan 2017 Customer Satisfaction Award – Electricity Provider of the Year
Get in touch
Want to experience our personal service for yourself? Give us a bell on 0800 1000 60, 8am to 8pm, Monday to Friday. Or get in touch through our contact us page.
On the socials? You can also talk to us on Facebook or Twitter, pretty much anytime.