General
Standard Terms and Conditions for the Supply of Electricity - Effective from 16 March 2026 (for new customers) and 1 May 2026 (for existing customers)
Website terms and conditions - effective from 30 April 2021
These terms apply when you access and use our website.
Mobile terms and conditions
Effective 15 December 2025 for new customers and 19 January 2026 for existing customers
Payments
Direct Debit terms and conditions
Direct Debit is one of the many payment options we offer at Powershop.
Recurring payments terms and conditions - effective from 29 August 2025
These terms and conditions apply to you where you have set up a credit or debit card authority.
One-off payments terms and conditions - effective from 29 August 2025
These terms and conditions apply to you where you choose to use a credit card or debit card to make a one off payment.
Plans, Offers and Add ons
Current Plans, Add ons, Offers and Eligibility Criteria
Policies
Social Media Community Guidelines
Responsible Disclosure Statement
Sign up offers
$150 Credit terms and conditions
Hot Water Hero Terms and Conditions
Promotions
Powershop's 'Pink Thursday' Super Special
Powershop's 'Travel Shop' Super Special
Powershop 'Win a Pink Ride of your Dreams' Super Special
Powershop 'Art by Yoii' Super Special
'Mother's Day Flower Power' Super Special terms and conditions
'Hour back' Super Special terms and conditions
Switch Your Mates terms and conditions
Powershop 15th Birthday Game competition and giveaway
Exclusive Lighten the Load Powerpack for existing Powershop customers
Powershop 'STEEZY - with Levi Hawken' Super Special