Customer terms and conditions
This document is our version of a contract. It sets out rights, responsibilities and obligations for both you and us.
Website terms and conditions - effective from 30 April 2021
These terms apply when you access and use our website.
Direct Debit terms and conditions
Direct Debit is one of the many payment options we offer at Powershop.
Mobile terms and conditions - effective 15 December 2025 for new customers and 19 January 2026 for existing customers
Give these Ts & Cs the once-over before you use our mobile app, available for both iOS and Android devices.
Recurring payments terms and conditions - effective from 29 August 2025
These terms and conditions apply to you where you have set up a credit or debit card authority.
One-off payments terms and conditions - effective from 29 August 2025
These terms and conditions apply to you where you choose to use a credit card or debit card to make a one off payment.
OnSite generation terms and conditions
EV Powerpack terms and conditions
Sign up offers
$150 Credit terms and conditions
Hot Water Hero Terms and Conditions
Promotions
Powershop's 'Pink Thursday' Super Special
Powershop's 'Travel Shop' Super Special
Powershop 'Win a Pink Ride of your Dreams' Super Special
Powershop 'Art by Yoii' Super Special
'Mother's Day Flower Power' Super Special terms and conditions
'Hour back' Super Special terms and conditions
Switch Your Mates terms and conditions
Powershop 15th Birthday Game competition and giveaway
Exclusive Lighten the Load Powerpack for existing Powershop customers
Powershop 'STEEZY - with Levi Hawken' Super Special
Policies
Social Media Community Guidelines