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Medically dependent or vulnerable

Medically dependent or vulnerable?

If you or anyone in your household requires the use of mains electricity for critical medical support, it’s really important you let us know.

Please download the form below, have it completed by your health care provider and email it back to or post it to:

Powershop PO Box 2128
Christchurch 8140 

Download the form

 Make sure you have an emergency plan

Due to the nature of electricity and our environment, unexpected outages can happen without warning, which means you may lose electricity to your home. Therefore, you need to have an emergency back-up plan so you're prepared for an unplanned power outage. Your emergency back-up plan should:

  • be sufficient to keep you safe whether the power is out for a couple of hours or many days;
  • be prepared with help from the medical professional who issued the critical medical equipment;
  • contain options such as battery power or a generator;
  • involve help from family, neighbours, friends, and your medical professional, the hospital, or emergency services (although in major events some of this support may be unavailable);
  • be understood and agreed to by you and your support people; and
  • be re-evaluated and practiced regularly to ensure it continues to meet your needs.

To check your current status on our system, log in to your account. Select the ‘Settings’ section, then 'Properties', then ‘Vulnerability & Medical Dependency’. It's your responsibility to ensure you have a backup power supply in case there's an unplanned power outage. Your GP or health provider should be able to help you get a plan in place.