Troubleshooting

My power is off – what should I do?

Find out if there is an outage or fault in your area

There's no hot water at my place?

I’ve moved house and my power is off?

My power usage seems unusually high?

Switched to Powershop and used a lot of power?

Rely on electricity for medical conditions?

Protect appliances from surges and interruptions

Who's responsible for trees growing near powerlines?

Meter not recording your usage accurately?

Smart meter reading not showing in account?

Do I need to buy power before I go away?

My internet is down and I can’t buy power?