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Medically dependent or vulnerable
Powershop’s Consumer Care Policy
My power is off – what should I do?
Find out if there is an outage or fault in your area
There's no hot water at my place?
I’ve moved house and my power is off?
My power usage seems unusually high?
Switched to Powershop and used a lot of power?
Protect appliances from surges and interruptions
Who's responsible for trees growing near powerlines?
Meter not recording your usage accurately?
Smart meter reading not showing in account?
Do I need to buy power before I go away?
My internet is down and I can’t buy power?