Troubleshooting

My power is off – what should I do?

How do I find out if there is an outage or fault in my area?

There's no hot water at my place?

I’ve moved house and my power is off?

My power usage seems unusually high?

I’ve just switched to Powershop and already seem to have used a lot of power?

I rely on electricity for a medical condition. Do I need to tell you?

How can I protect my appliances from surges and interruptions to my electricity supply?

A tree on my property is close to a power line – who is responsible?

I don’t think my meter is recording my usage accurately?

Why aren’t my smart meter readings showing in my Powershop account?

I’m going on holiday. Do I need to buy power before I go?

My internet is down and I can’t buy power?