Powershop is now available in most areas of New Zealand. So chances are we're available at your place! If you'd like to double-check, give us a call on 0800 1000 60.
You'll need a smart meter
To join Powershop, your property must have a smart meter so we’re able to automatically process your half-hour consumption data. Find out more about meters.
New house? No worries
More than one house? Bring 'em on
Got a bach or a rental as well as your main home? You can sign those up too.
How to make the switch
You can join Powershop or switch from another power company by using our online sign up form. Or you can give us a call on 0800 1000 60. It only takes a few minutes. Apart from telling us where you live, all you'll need is a valid email address and payment details (credit card, debit card or bank account). We take care of everything else.
We'll tell your current power company the bad news
We'll contact your current power company and they are obliged to complete your switch within 10 business days (provided you're up to date with payments). They will give us your final meter reading, and also use it to send you the final bill for your account with them. It's also a good idea to take your own meter reading just before you leave, so you know everything is hunky dory when you get that final bill.
We'll keep you posted
We'll be in contact with you throughout the switching process and we will let you know if you need to do anything. But feel free to call us if you have any concerns.
Watch out for a call back!
Don't be surprised if you receive a phone call from your old power company trying to convince you to stay. Funny how they only seem to love you when you say you want to leave! You might also find that your power company tries to hold onto you for as long as they can. This could make your switch take a bit longer, but it will be worth it, we promise.
Just one more thing...
You don't have to do anything after your switch to Powershop is completed, but we do recommend that you enter a meter reading in the first few days. This will bring your account balance up to date and help us work out how much power you are using each day.
"Into our second month, really stoked. No nasty surprises, great rates, such an awesome easy-to-use app makes staying on top of payments easy."
Can I switch if my house has no power right now?
You can switch to Powershop if you have been disconnected or there is no supply to your house at the moment. We will arrange for your power to be connected, but a reconnection fee may be charged – see our schedule of fees. However, if you have been disconnected because you have not paid your current retailer they may not allow you to switch until you have paid them any outstanding bills.
If your property has been disconnected for longer than six months, you will need to arrange a certificate of verification (COV) signed by a registered electrical inspector. Once you have the COV, it must be presented to our technician when they visit to reconnect your property.
Does Powershop supply gas?
We don't currently supply gas, although this is something we may do in the future. You can still switch to Powershop for electricity and remain with your current supplier for gas. You don't need to do anything differently when you sign up online.
What happens if I am medically dependent?
No electricity retailer can guarantee a continuous supply of electricity. If you, or anyone else at your property relies on a continuous supply of electricity for critical medical support and if you were cut off it may cause serious harm or loss of life you need to let us know by filling out the section on 'Vulnerability & Medical Dependency' during the sign up process.
You also need to talk to your GP or specialist and arrange for a backup power supply if there is an outage.