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How do I know if I’m a low or a standard user?

Log in to your desktop account, select ‘Usage’ and go to ‘Your Rates’. If your ‘Daily charge’ is 34.50c, including GST (or 30c without GST), then you’re on our low user pricing. If your ‘Daily charge’ is different to this then you’re a standard user.

If you’re a low user your ‘Daily charge’ will be much lower than that of a standard user – and a maximum of 30c per day. Your charge per kWh will be higher than standard user pricing. However you’re still likely to pay much less overall.

If you think that you would be better off on the alternative pricing option, give us a call on 0800 462 668 and we can sort this out for you.